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A logo for "DPF MaxCare" featuring the text "DPF" in large white letters and "MaxCare" in green letters below it, with "PROFESSIONAL DPF CLEANING" in smaller white text at the bottom. To the left of the text is a stylized grey icon resembling an engine or exhaust component with green wavy lines representing emissions or airflow
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A logo for "DPF MaxCare" featuring the text "DPF" in large white letters and "MaxCare" in green letters below it, with "PROFESSIONAL DPF CLEANING" in smaller white text at the bottom. To the left of the text is a stylized grey icon resembling an engine or exhaust component with green wavy lines representing emissions or airflow
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Terms & Conditions – DPF MaxCare

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  • Terms & Conditions – DPF MaxCare
  1. About Us DPF MaxCare is a professional Diesel Particulate Filter (DPF/FAP/SCR) cleaning service based in Yeovil, Somerset. Contact details: 📧 info@dpfmaxcare.co.uk | 📞 07725695662 | 📍 31 Westfield Crescent, Yeovil, BA21 3DF 
 
  1. Scope of Services
  • We specialise in the off-car cleaning and testing of DPF, FAP, and SCR filters. 
  • We do not provide removal or refitting services. Customers are responsible for delivering filters to us (directly, via courier, or through a partner garage). 
  • Each service includes: 
    • Pre-cleaning inspection and flow test (mbar reading) 
    • Cleaning process using MET technology 
    • Drying and final flow test 
    • A written or digital report with before-and-after results 
 
  1. Customer Responsibilities
  • The customer must ensure that the filter is properly removed and safely packaged if shipped. 
  • The customer must provide accurate information about the vehicle and the filter. 
    • If a filter is delivered with pre-existing damage (e.g., cracks, melted substrate, oil contamination, metal debris), this will be recorded and may limit the effectiveness of cleaning. 
     
    1. Service Outcomes
    • Our process is designed to restore flow and reduce backpressure, but not all filters can be fully recovered. 
    • Some filters may remain non-functional due to irreversible internal damage. 
    • In such cases, the cleaning service fee remains payable, as the work (inspection, cleaning, and testing) has been carried out in full. 
     
    1. Pricing & Payment
    • Standard cleaning starts from £150 per filter (additional charges may apply for oversized or heavily contaminated units). 
    • Trade and fleet pricing is available on request. 
    • Payment is due upon completion of the service, unless otherwise agreed in writing. 
     
    1. Turnaround Time
    • Standard turnaround is 24–48 hours from receipt of the filter. 
    • Same-day service may be available for local customers, subject to workload. 
    • DPF MaxCare is not liable for delays caused by courier services or third-party workshops. 
     
    1. Collection & Delivery
    • Free collection and return are available within 10 miles of Yeovil. 
    • Customers outside this area are responsible for courier costs. 
    • DPF MaxCare is not liable for items lost or damaged in transit – tracked and insured courier services are strongly recommended. 
     
    1. Warranty & Liability
    • We warrant that all services are carried out professionally and with due care. 
    • We do not guarantee that every filter can be restored to working condition. 
    • DPF MaxCare is not liable for: 
      • Pre-existing damage to filters 
      • Damage during removal/refitting by third parties 
      • Costs associated with vehicle downtime, diagnostics, or failed MOTs 
      • Our liability is limited to the cost of the cleaning service provided. 
     
    1. Cancellations
    • Customers must provide at least 24 hours’ notice to cancel or reschedule a booking. 
    • Late cancellations or missed appointments may be charged in full. 
     
    1. Governing Law These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled under the jurisdiction of the English courts.
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